Order Cancellation Before Shipping

How to Cancel Your Order:
If you wish to cancel an order that has not yet been shipped, please follow these steps:

• Contact Customer Support:
  Email our customer support team at hello@untanas.com as soon as possible after placing your order. Please include your order number and a clear request to cancel the order.

• Confirmation and Refund:
  Our team will review your request promptly. If your order has not yet been shipped, we will confirm the cancellation and process a full refund to your original payment method within a reasonable timeframe.

Important Points:

• Cancellation requests must be made before the order is shipped.

• Once an order has been dispatched, please refer to our standard Returns and Refunds Policy below.

• To maximize the chance of cancellation before shipping, please contact us as soon as possible.

Returns and Refunds Policy

Eligibility:
This policy applies to orders placed directly from www.untanas.com (or our official website) and is valid for our customers in regions where our products are available.

60-Day Return Window:
You have 60 days from the date your order arrives to request a return.

No Questions Asked Guarantee (First Shilajit Jar Only):
If our shilajit was not enjoyed for any reason, we will provide you with a full refund—no questions asked. Please note: This guarantee is applicable only to the first shilajit jar purchased. For any subsequent jars, please refer to our standard returns guidelines.

How to Return Your Order:

• Request a Return:
  Contact us at hello@untanas.com with your order details. We will provide you with a digital return label, which you can print and include in your return package.

• Ship the Product Back:
  Securely pack the item and attach the provided return label. Return the package using your preferred carrier.

• Refund Processing:
  Once we have received and inspected your return, we will process your full refund to the original payment method within 10 business days.

Compliance:
We adhere to all applicable laws regarding returns and refunds. This policy is designed to protect both you and our business. We reserve the right to update this policy as needed to remain in full compliance with legal requirements.

Refunds Due to Shipping Errors

• Accuracy of Shipping Information:
  Please ensure that all shipping details provided during checkout are correct. Untanas is not responsible for delays or lost orders arising from incorrect addresses (e.g., wrong street names, house or apartment numbers, etc.).

• Unclaimed or Refused Deliveries:
  We are not responsible for orders that are unclaimed or refused upon delivery. Please contact your carrier if this situation occurs.

Contact Information

Untanas Headquarters
27 Avondale Road
BN36ER, Hove, East Sussex
United Kingdom

Customer Support:
Email: hello@untanas.com
Customer service responses are typically provided within 24 hours.